WE'VE GOT ANSWERS
While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional product support for our various brands.
If your question isn’t answered in the categorized tabs below, get in touch with us through the form on our contact page and we’ll get back to you with the information you need.
FREQUENTLY ASKED QUESTIONS
ARE YOUR HAND SOAPS MADE WITH ANIMAL BI-PRODUCTS OR TESTED ON ANIMALS?
We are proud to say that we do not use any animal bi-products and do not test on animals.
THE HAND SOAP I PURCHASED DOESN'T GENERATE A LOT OF LATHER. IS THIS NORMAL?
Our hand soap lines are formulated to gently cleanse hands without drying out your skin. The foaming agents or lather found in many soaps is based on the chemical composition of the formula. The ranges of these ingredients in your hand soap directly relates to the amount of hand soap you get in a typical hand wash. Don't worry, the less lather does not mean that the cleansing properties are any less.
WHAT IS THE SQUARE FOOTAGE THAT THE ESSENZA ULTRASONIC DIFFUSER WILL COVER?
Our ultrasonic oil diffuser models will generally cover a room size of anywhere from 200-300 square feet depending upon the amount of water and oil that is in the water tank. For details specific to your diffuser model, please refer to the instruction manual that came included with your ultrasonic diffuser.
WHY WON'T MY DIFFUSER TURN ON?
If your diffuser will not turn on, please confirm that there is adequate water in the water tank. Also confirm that the unit is connected to the power adaptor and that the power adaptor is connected correctly to the power outlet.
WHY WON'T MY DIFFUSER PUT OUT ANY MIST?
The most common cause of our diffusers not releasing a mist relates to the level of water in the water tank. To correct this issue, we suggest confirming that there is adequate water in the tank. Also always confirm that the water fill level is not above the "max fill" line printed on the outside of the water tank.
ARE YOUR DIFFUSER OILS SAFE FOR USE ON THE SKIN?
Our diffuser oils are designed for use exclusively in ultrasonic diffusers. Do not apply undiluted oil onto your skin or swallow it. If oil comes in contact with skin, please wash immediately with water. Should you swallow the diffuser oil, seek medical help immediately.
WHY IS WATER LEAKING OUT OF MY DIFFUSER?
If your diffuser appears to be leaking water, please unplug the unit from the electrical outlet and then confirm that the water tank cap and the outer cover are both installed correctly. If the temperature is too low and or the humidity is high, the mist may form water drops.
WHAT SHOULD I DO IF I ACCIDENTALLY KNOCK OVER MY DIFFUSER DURING USE?
In the event of the diffuser being knocked over or tipped during use, please follow the instructions listed below:
WHAT TYPES OF OILS ARE SAFE TO USE IN MY ULTRASONIC DIFFUSER?
We recommend only using Essenza diffuser oils as they have been tested specifically with each of our diffuser units.
WHERE CAN I FIND REPLACEMENT BULBS FOR MY WAX WARMER?
Replacement bulbs are currently available for purchase on Amazon.com. It is our suggestion that you use no more than a 25-watt bulb in our wax warmer models.
HOW DO I SAFELY REMOVE MY HALOGEN BULB FROM MY WAX WARMER?
To remove the halogen bulb from your wax warmer you will want to first unplug the cord from the electrical socket and then wait for the bulb to completely cool before removal. Once the bulb has cooled, grasp the bulb and gently push-in and turn counter clock-wise. You should feel the bulb pop loose and then should be able to wiggle it out from there.
WHERE CAN I PURCHASE REPLACEMENT WAX MELTS?
Replacement wax melts are currently available for purchase on Amazon.com. We have included some direct links below:
HOW DO I SAFELY REMOVE OR CHANGE WAX FROM MY WAX WARMER DISH?
To remove or change wax melt fragrances, turn off the wax warmer switch and allow the warmer, dish and wax to completely cool and harden. At this time, the wax should easily pop out of the warming dish.
HOW LONG DO WAX MELTS LAST?
Wax melts will last for approximately 50-80 hours depending upon your desired fragrance strength (how strong you personally like your scents), open doors & windows, house fans, and size of the room may alter the time the scents last.
CAN I USE OTHER WAX MELTS WITH MY ESSENZA, SEDONA, OR MORGAN CHILDS WAX WARMER?
We recommend only using Essenza, Sedona or Morgan Childs wax melts in our warmers. However, any brand of wax melt will work in our units.
WHAT ARE YOUR CANDLES MADE OF?
Our candles are manufactured with both a soy/paraffin blend and also all paraffin wax. For clarification on your product, please review the packaging/labeling.
DO YOUR CANDLES CONTAIN LEAD?
No, neither the candle or the wick contain any lead.
CANDLE CARE & SAFETY TIPS
Olympic Mountain Products is committed to providing its customers with high quality products, while meeting the most stringent safety criteria. Here are a few tips to keep your candle burning at optimal level.
CAN YOU TELL ME MORE ABOUT THE LABEL ON MY BATH SALT JAR FOR PROP 65?
You may have seen the following warning label on our products: [This container decoration contains a chemical known to the State of California to cause birth defects or reproductive harm.]